Cirrinity - Notice history

Please be advised that our providers will be performing scheduled maintenance on May 27th between 2:00 AM and 5:00 AM CT.

During this maintenance window, platform services may experience intermittent interruptions. We expect any service interruptions to last up to 2 hours within the maintenance window.

Our providers will work to minimize downtime and restore services as quickly as possible.

If you experience any unexpected issues following the maintenance, please give us a call at (715)623-0558 for assistance.

Thank you for your understanding.

We will be completing final whole-network maintenance during the following window:

• Date: May 6th–May 7th

• Time: 11:59 PM to 4:00 AM CT

• Maintenance Window: 12:00 AM to 1:00 AM CT

• Scope: Final network-wide maintenance and updates

Impact:
This maintenance may be service-impacting. While the primary work will occur between 12:00 AM and 1:00 AM CT, restoration activities may take up to 3 additional hours.

If your service is not restored after 1:00 AM CT, you may speed up reconnection by performing the following steps:

• Wireless Customers:

  • Unplug the power brick for your antenna, then plug it back in

  • Unplug your router, then plug it back in

• Fiber Customers:

  • Unplug your ONT and router, then plug them back in

• Cable Internet Customers:

  • Unplug your modem and router, then plug them back in

Support:
If your service is still not restored after the maintenance window, please contact our office in the morning for assistance.

We appreciate your patience and understanding as we complete these final network improvements.

We will be performing scheduled network maintenance during the following window:

• Date: May 4–May 5

• Time: 11:59 PM to 4:00 AM CT

• Maintenance Window: 12:00 AM to 1:00 AM CT

• Scope: Network infrastructure updates

Impact:
This maintenance may be service-impacting. While the primary work will occur between 12:00 AM and 1:00 AM CT, restoration activities may take up to 3 additional hours.

If your service is not restored after 1:00 AM CT, you may speed up reconnection by performing the following steps:

• Wireless Customers:

  • Unplug the power brick for your antenna, then plug it back in

  • Unplug your router, then plug it back in

• Fiber Customers:

  • Unplug your ONT and router, then plug them back in

• Cable Internet Customers:

  • Unplug your modem and router, then plug them back in

Support:
If your service is still not restored after 4am CT, please contact our office in the morning for assistance at (715)253-2111.

We appreciate your patience as we complete this work to improve network performance and reliability.

We will be performing scheduled maintenance on the entire network on April 29th, beginning at 11:30PM CT.

What to expect:

• A brief service interruption is expected during this window.

• Estimated downtime: approximately 5 minutes.

Action required:

• No action is required from users at this time.

Additional Information:
This maintenance is being performed to complete updates from our previous maintenance window. During that time, certain updates had to be reversed in order to restore service for customers. We have since identified and resolved the issue that caused those problems and do not anticipate any issues outside of this scheduled window.

We appreciate your understanding as we work to maintain and improve system performance. If you have any questions or experience issues beyond the maintenance window, please contact us at (715)623-0558 or (715)253-2111.

We will be performing scheduled maintenance on the entire network on April 27, beginning at 11:59PM CT.

What to expect:

• A brief service interruption is expected during this window.

• Estimated downtime: approximately 5 minutes.

Action required:

• No action is required from users at this time.

We appreciate your understanding as we work to maintain and improve system performance. If you have any questions or experience issues beyond the maintenance window, please contact the IT support team.

Starting tonight, April 23 at 2:00 AM CT, we will be performing an update on our Birnamwood tower for customers on our UltraLink service. Brief downtime may occur, but interruptions should be minimal. Thank you for your patience!