We will be performing scheduled maintenance and software updates on equipment supporting our network during the following window:
— Date: Wednesday, August 12th – Thursday, August 13th
— Time: 11:00 PM to 1:00 AM CT
— Scope: Network equipment software updates
Impact:
Some of these updates will be service-impacting for our fiber customers. Updates will be completed one card at a time, so the exact time your service may be interrupted will vary throughout the maintenance window.
Customers who experience an interruption can expect approximately 10 minutes of downtime while the update affecting their connection is completed.
Support:
If your service is still not restored after the maintenance window has ended, please contact our office in the morning for assistance.
We appreciate your patience and understanding while we complete these necessary updates.
