Cirrinity - Incoming Cellular Call Issues – Incident details

All systems operational

Incoming Cellular Call Issues

Resolved
Partial outage
Started 29 days agoLasted 10 days

Affected

Phone Services

Partial outage from 1:00 PM to 7:45 PM

Phone - Copper

Partial outage from 1:00 PM to 7:45 PM

Updates
  • Resolved
    UTC
    Resolved

    Service Update – Calling Issue Resolved
    The recent calling issue affecting some customers should now be resolved, and calls should be coming through normally.

    Our technicians will continue to monitor the network to ensure everything remains stable.

    Thank you to everyone for your patience and understanding while all the necessary repairs were completed during this time. We truly appreciate your patience throughout this outage!

  • Update
    UTC
    Update

    Update Thursday 8/6/2026 – Verizon continues to work on repairs and restoring normal call routing. Work is still ongoing, and we are hopeful services will be fully restored soon. We will continue to share updates as more information becomes available.

  • Update
    UTC
    Update

    Verizon trunks are down due to the storm/tornado in Appleton/Menasha. The Verizon Central Office in Appleton is where all cellular and most landline circuits in Wisconsin are sent. This could affect several other cellular carriers as well.

    We received an update from the carrier that the issue STILL is not resolved as of Wednesday evening. They have engineers involved and the damage is quite significant. The issue is related to call routing between telcom providers and we have no estimated time to repair and the resolution is outside of our control.

    You should be able to call our Antigo Office number at (715)623-0558 if you are having any other issues.

  • Identified
    UTC
    Identified

    We are aware of an issue affecting calls from cellphone carriers into our network.

    Currently:

    • Cellphone users may be unable to call Cirrinity phone customers.

    • Cirrinity phone customers should still be able to call cellphone users.

    • Calls between Cirrinity phone customers should work normally.

    You should be able to call our Antigo Office number at (715)623-0558 if you are having any other issues.